FREQUENTLY ASKED QUESTIONS (FAQs)
FREQUENTLY ASKED QUESTIONS (FAQ)
Your Hair And Wig Last Updated: May 2026
ORDERING
Q: How do I place an order? A: Simply browse our website, select the item(s) you want, choose your preferred options (such as color, length, or style), and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment details, and place your order. You'll receive a confirmation email once your order is successfully placed.
Q: Can I modify or cancel my order after placing it? A: We process orders quickly to ensure fast delivery, so modifications and cancellations are not guaranteed. If you need to make a change, please contact us immediately at Info@yourhairandwig.com with your order number. We will do our best to accommodate your request before the order is dispatched. Once shipped, orders cannot be modified or canceled.
Q: Do I need an account to place an order? A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and enjoy a faster checkout experience in the future.
Q: How will I know my order was successful? A: Once your order is placed and payment is confirmed, you will receive an Order Confirmation email with your order details and receipt. If you do not receive this email within a few minutes, please check your spam or junk folder, or contact us at Info@yourhairandwig.com.
Q: Do you offer gift cards? A: Yes, we offer gift cards. Please note that gift cards are non-refundable and cannot be returned or exchanged for cash.
PAYMENT
Q: What payment methods do you accept? A: We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Available payment methods may vary depending on your region or device.
Q: When will my payment be charged? A: Your payment is charged at the time your order is successfully placed, not at the time of shipment.
Q: Is my payment information secure? A: Absolutely. Our website uses SSL encryption and all payments are processed through PCI-DSS compliant payment gateways. We do not store your full credit card number or CVV code on our servers at any time.
Q: My payment was declined. What should I do? A: If your payment is declined, please:
- Double-check that your billing information matches what is on file with your bank.
- Ensure your card has sufficient funds or credit available.
- Try a different payment method.
- Contact your bank to confirm there are no restrictions on your card.
If the issue persists, please contact us at Info@yourhairandwig.com and we will be happy to assist.
Q: Will I be charged sales tax? A: Applicable sales tax will be calculated and added at checkout based on your shipping address and local tax regulations. The final tax amount will be displayed before you complete your purchase.
SHIPPING
Q: Where do you ship to? A: We currently ship to the United States (all 50 states) and Canada. We do not currently ship to PO Boxes, APO/FPO addresses, or other international destinations.
Q: How long does order processing take? A: Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed after 2:00 PM EST will begin processing the next business day.
Q: How long does delivery take? A: Estimated delivery timeframes after shipment are:
- United States: 3–4 business days
- Canada: 7–14 business days
Please note these are estimates and are not guaranteed.
Q: How much does shipping cost? A: Shipping is FREE for all orders within the United States. For Canadian orders, shipping costs are calculated at checkout based on weight, dimensions, and destination.
Q: Will I receive a tracking number? A: Yes. Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. Tracking information typically becomes active within 24 hours of shipment.
Q: My tracking hasn't updated in a while. What should I do? A: Tracking updates can sometimes be delayed due to carrier processing times or technical issues. If your tracking has not updated within 48 hours of receiving your shipping confirmation, please contact us at Info@yourhairandwig.com and we will look into it for you.
Q: My order shows "Delivered" but I haven't received it. What should I do? A: Please take the following steps:
- Check around your property, with neighbors, or at your building's reception area.
- Wait 24 hours — carriers sometimes mark packages as delivered slightly early.
- Contact the shipping carrier with your tracking number to open an investigation.
- If still unresolved, contact us at Info@yourhairandwig.com and we will do our best to assist you.
RETURNS & EXCHANGES
Q: What is your return policy? A: We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return. Items must be unworn, unused, in original condition, with all tags attached and in original packaging.
Q: How do I start a return? A: To initiate a return:
- Email us at Info@yourhairandwig.com with your order number and reason for return.
- Wait for our team to review and approve your return request.
- Once approved, we will send you a return shipping label and instructions.
- Ship the item back using the label provided.
Please do not send items back without prior authorization — they will not be accepted.
Q: Are there any items I cannot return? A: Yes. The following items are not eligible for return:
- Sale or discounted items
- Gift cards
- Worn, used, or altered wigs or hair pieces
- Custom or personalized orders
- Items returned without prior authorization
Q: Who pays for return shipping? A: If the return is due to a defective, damaged, or incorrect item, we will cover the full cost of return shipping. If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs.
Q: Do you offer exchanges? A: We do not process direct exchanges. To get the item you want, simply return the unwanted item and place a new separate order for the desired product. This ensures you receive your new item as quickly as possible.
Q: When will I receive my refund? A: Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund to your account.
Q: What if more than 15 business days have passed and I still haven't received my refund? A: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us immediately at Info@yourhairandwig.com and we will investigate right away.