Our business is headquartered at 1501 Corporate Dr, Suite 100 #1047, Boynton Beach, Florida 33426, United States. We are a legally registered US-based business operating under the laws of the State of Florida and compliant with all applicable federal consumer protection, e-commerce, and cosmetics regulations.

We operate entirely online. We do not have a walk-in storefront, and all purchases are made through our website at yourhairandwig.com.

Our customer support team is available Monday through Saturday, 9:00 AM to 6:00 PM Eastern Standard Time (GMT-05:00). We are closed on Sundays and US federal public holidays.

• Phone: +1 561-810-0428
• Email: info@yourhairandwig.com
• Live Chat: Available on the website during business hours
• Contact Form: yourhairandwig.com/pages/contact

We respond to all email inquiries within 1–2 business days. For urgent matters, we recommend calling during business hours.

Yes. Our website operates on HTTPS with a valid SSL certificate, meaning all data transmitted between your browser and our servers is encrypted. Our checkout is powered by Shopify, which maintains PCI-DSS Level 1 compliance — the highest standard in the payment card industry.

We do not sell, share, or rent your payment information. Your credit card data is tokenized by the payment processor and never stored in a format that can be accessed by our team. For more information, please review our Privacy Policy.

Once an order has been confirmed and submitted, we begin processing it immediately to ensure fast dispatch. Because of this, we are generally unable to modify or cancel orders after they are placed.

If you need to request a change, contact us immediately at info@yourhairandwig.com or call us at +1 561-810-0428 with your order number. While we cannot guarantee modifications can be accommodated, we will do our best to assist if the order has not yet been dispatched.

This depends on where you live, but our voluntary 30-day return window (see the Returns & Refunds section) meets or exceeds the legal minimum in every country we ship to:

• United States & Canada: there is no general federal "change of mind" cooling-off right for ordinary online retail purchases. Our 30-day return policy is a voluntary store policy that goes beyond what US or Canadian federal law requires.
• United Kingdom: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a minimum 14-calendar-day right of withdrawal from the date you receive your goods. Our 30-day window covers this and gives you additional time.
• Ireland: the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. 484/2013), implementing EU Directive 2011/83/EU, give you a minimum 14-calendar-day right of withdrawal. Our 30-day window covers this and gives you additional time.
• Australia & New Zealand: the Australian Consumer Law and New Zealand's Consumer Guarantees Act do not create a general "change of mind" right for online purchases (that right applies mainly to unsolicited door-to-door and telemarketing sales). Instead, you are protected by statutory consumer guarantees — see Legal & Safety — and, on top of those guarantees, our voluntary 30-day return policy.

As explained in our Returns & Refunds section, worn, used, or unhygienic items (including worn wigs and hairpieces) are excluded from returns everywhere, which is consistent with the hygiene-goods exemption recognized under UK and EU cooling-off law.

United States customers: Applicable state and local sales taxes are calculated and displayed at checkout before you complete your purchase. The total shown at checkout is the final amount you will be charged — no hidden fees.

Canadian customers: Our product prices are listed in USD. Canadian GST/HST/PST and any applicable import duties or brokerage fees charged by Canada Border Services Agency (CBSA) are the sole responsibility of the customer and are not included in the order total or shipping cost shown at checkout. These charges vary by province and product category and are collected by the carrier upon delivery.

United Kingdom customers: For consignments valued at £135 or less sold directly to UK consumers, UK VAT is due at the point of sale rather than at the border. For orders above £135, or until our UK VAT registration and checkout collection is fully in place, import VAT (currently 20%) and any customs duty are instead collected by the courier or Royal Mail/Parcelforce before or upon delivery, and are the customer's responsibility unless our order confirmation states otherwise.

Irish & EU customers: Since the EU abolished low-value consignment relief in July 2021, import VAT (Ireland's standard rate is 23%) applies to commercial goods of any value entering Ireland from outside the EU. Unless our checkout explicitly shows Irish VAT charged at the point of sale, VAT — and any customs duty — will be collected by An Post or the courier before or upon delivery.

Australian customers: Australia charges 10% GST on imported goods. For consignments valued at A$1,000 or less, GST is generally charged by the overseas supplier at checkout once that supplier's sales into Australia exceed the A$75,000 GST registration threshold; below that threshold, GST may not be charged at checkout at all for low-value parcels. For consignments valued over A$1,000, GST, customs duty, and clearance charges are assessed at the border and are the customer's responsibility.

New Zealand customers: New Zealand charges 15% GST on imported goods. For consignments valued at NZ$1,000 or less, GST is generally charged by the overseas supplier at checkout once that supplier's sales into New Zealand exceed the NZ$60,000 GST registration threshold. For consignments valued over NZ$1,000, GST and any duty are assessed at the border and are the customer's responsibility.

The following items are not eligible for return or exchange under any circumstances:

• Sale or discounted items — all sale purchases are final with no exceptions
• Gift cards
• Custom or personalized orders
• Worn, used, or altered wigs or hair pieces — for hygiene and health and safety reasons, any wig or hairpiece showing signs of use cannot be returned. This applies under US FTC consumer product standards, is consistent with Canadian provincial consumer protection guidelines on hygiene-sensitive goods, and falls within the "sealed goods not suitable for return for health or hygiene reasons, once unsealed" exemption recognized under the UK Consumer Contracts Regulations 2013 and Ireland's equivalent EU Consumer Rights Directive regulations. Australian and New Zealand customers remain fully covered by their statutory consumer guarantees for faulty or not-as-described items regardless of this exclusion.
• Items returned without prior authorization from our team

If you are unsure whether your item qualifies, please email us at info@yourhairandwig.com before initiating any return.

Follow these steps to initiate a return:

• Step 1: Email info@yourhairandwig.com with your order number and a clear explanation of why you wish to return the item.
• Step 2: Wait for our team to review and approve your return request. Do not send the item back before receiving authorization.
• Step 3: Once approved, we will send you return instructions. US customers receive a prepaid domestic return label. Because international return postage is expensive, customers in Canada, the UK, Ireland, Australia, and New Zealand are responsible for their own return shipping cost for change-of-mind returns, unless the item arrived faulty, damaged, or not as described — in which case we cover the cost.
• Step 4: Pack the item securely and ship it to our return address using the provided label.

We do not process direct item-for-item exchanges. The most efficient way to get the product you want is to:

• Initiate a return for the unwanted item by following the steps above
• Place a new, separate order for the item you actually want at yourhairandwig.com/collections/all

This approach ensures you receive your replacement item as quickly as possible without waiting for a return to process first.

We carry a range of scalp and hair oils including rosemary oil, ginger essential oil, argan oil serums, batana oil, and hair density essence products. These are cosmetic products designed to nourish the scalp, moisturize hair, and support the conditions for healthy hair.

In compliance with FDA regulations under the Federal Food, Drug, and Cosmetic Act, we do not make any drug-level claims such as "treats hair loss," "cures alopecia," or "regrows hair." These products are marketed and sold as cosmetic conditioners and scalp treatments, not as drugs or medical treatments.

Individual results will vary based on hair type, scalp condition, consistency of use, and other personal factors. We recommend reviewing full product descriptions and ingredient lists before purchasing. Browse our hair growth oil collection at yourhairandwig.com/collections/hair-growth-oils.

All hair care products in our catalog carry full ingredient disclosures in compliance with the FDA's MoCRA 2022 requirements and Health Canada's Cosmetic Regulations. Ingredient lists are available on each product's detail page.

Common ingredients that may cause sensitivities include fragrances, essential oils (ginger, rosemary), preservatives, and nut-derived oils (argan oil is tree-nut derived). If you have a known allergy or sensitivity to any ingredient category, please review the full ingredient list on the product page before purchasing, or contact us at info@yourhairandwig.com for ingredient clarification.

We recommend performing a patch test on a small area of skin before using any new topical hair care product, especially if you have a history of skin sensitivities or allergies.

We send transactional emails (order confirmations, shipping notifications) as part of fulfilling your order. We also send promotional emails only if you have explicitly opted in to our mailing list.

Our email marketing practices comply with the US CAN-SPAM Act (15 U.S.C. § 7701 et seq.), Canada's Anti-Spam Legislation (CASL, S.C. 2010, c. 23), the UK's Privacy and Electronic Communications Regulations (PECR), Ireland/EU's ePrivacy Regulations, and New Zealand's Unsolicited Electronic Messages Act 2007. Each of these requires express opt-in consent before we send commercial electronic messages to residents of that country — we do not add anyone to marketing emails without their affirmative sign-up.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email we send you, or by contacting us at info@yourhairandwig.com. Unsubscribing from marketing emails does not affect transactional order communications.

Yes. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) to request access to, correction of, or deletion of your personal data. If you are a Canadian resident, you have similar rights under PIPEDA. If you are a resident of the United Kingdom, Ireland (or elsewhere in the EU), Australia, or New Zealand, you have equivalent access, correction, and deletion/erasure rights under the UK GDPR, EU GDPR, Australian Privacy Act 1988, and New Zealand Privacy Act 2020, respectively — see the previous question for details.

To submit a data deletion or access request, please contact us at info@yourhairandwig.com with the subject line "Data Request" along with your name and the email address associated with your account. We will acknowledge your request within 10 business days and fulfill it within the timeframes required by applicable law.

Please note that we may be required to retain certain transactional records for tax and legal compliance purposes even after a data deletion request. Any such retained data will be limited to the minimum required by law.