Frequently Asked Questions

Your Hair And Wig · Help Center

Frequently Asked Questions

Everything you need to know about our products, ordering, shipping, returns, and policies — answered clearly and honestly.

USA & Canada 30-Day Returns Free US Shipping Secure Checkout Updated: June 23, 2026
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About Our Store

Getting to Know Your Hair And Wig

Foundational information about who we are, what we sell, and where we operate.

Your Hair And Wig is a Florida-based online hair and beauty retailer operating at yourhairandwig.com. We specialize in wigs, lace front wigs, hair extensions and weaves, a full range of hair care products (shampoos, conditioners, serums, oils, styling creams, and treatments), hair accessories, and hair styling tools such as dryers, flat irons, and brushes.

Our store is designed primarily for women looking for high-quality hair products that support healthy, beautiful hair — whether that means a premium human-hair wig, a nourishing argan oil treatment, or a practical wig-care kit. We also carry select men's grooming items such as beard care oil.

You can browse our full product range at yourhairandwig.com/collections/all.

Our business is headquartered at 1501 Corporate Dr, Suite 100 #1047, Boynton Beach, Florida 33426, United States. We are a legally registered US-based business operating under the laws of the State of Florida and compliant with all applicable federal consumer protection, e-commerce, and cosmetics regulations.

We operate entirely online. We do not have a walk-in storefront, and all purchases are made through our website at yourhairandwig.com.

Our customer support team is available Monday through Saturday, 9:00 AM to 6:00 PM Eastern Standard Time (GMT-05:00). We are closed on Sundays and US federal public holidays.

We respond to all email inquiries within 1–2 business days. For urgent matters, we recommend calling during business hours.

Yes. Your Hair And Wig is a fully registered US-based business operating from Boynton Beach, Florida. We are subject to federal consumer protection laws enforced by the Federal Trade Commission (FTC), the FDA's cosmetics regulations under the Modernization of Cosmetics Regulation Act of 2022 (MoCRA), and all applicable Florida state commercial laws.

For Canadian customers, our shipping and selling practices comply with Canada's Consumer Protection Act and applicable provincial regulations. All products we sell are legally permitted for sale and shipment to both the United States and Canada.

Our website operates on a secure, PCI-DSS-compliant Shopify platform, and all payment processing is handled through certified, regulated payment providers.

Products & Hair Types

Our Products & What to Expect

Detailed information about the types of products we carry, hair fiber classifications, and how to choose the right item for you.

We carry both human hair wigs and synthetic hair wigs. Each product listing clearly states the fiber type in the product title and description so you know exactly what you are purchasing before adding to your cart.

  • Human Hair Wigs: Made from 100% real human hair. These can be heat-styled, dyed (with caution), and last significantly longer with proper care. Examples include our Brazilian deep wave and lace front styles.
  • Synthetic Wigs: Made from heat-resistant synthetic fiber. These hold their style well, require less maintenance, and are available at a lower price point. Our listings specify whether the fiber is heat-resistant and up to what temperature.

Per FTC Hair Fiber Products Labeling regulations (16 C.F.R. Part 257), every product on our site accurately identifies its fiber composition. We never use the terms "100% human hair" or "Remy hair" for products that contain synthetic fibers.

These are standard industry terms that describe the type and size of the lace area on a wig:

  • Lace Front Wig: A wig with a sheer lace panel sewn along the front hairline, creating a natural-looking hairline when the lace is applied to the skin.
  • 13×4 Lace Frontal: The lace panel is 13 inches wide across the hairline and 4 inches deep toward the crown. Standard and widely available.
  • 13×6 Lace Frontal: The lace is 6 inches deep, allowing more versatile parting options and a more seamless look deeper into the crown.
  • HD Lace: "High Definition" lace is a thinner, more transparent lace material that blends more seamlessly with a wider range of skin tones and is nearly invisible when properly applied.

Each product listing includes detailed specifications for lace size, density percentage, cap construction, and hair texture so you can make an informed choice.

We carry a wide range of hair care products including shampoos, conditioners, leave-in conditioners, hair oils and serums (argan oil, ginger oil, rosemary oil, batana oil), hair growth serums, styling products (wax sticks, gels, mousses, styling cream, heat protectant sprays), hair fiber powder, and hair masks.

All cosmetic products sold on our platform comply with the FDA's Federal Food, Drug, and Cosmetic Act (FD&C Act) and the Modernization of Cosmetics Regulation Act of 2022 (MoCRA). For Canadian customers, our products comply with Health Canada's Cosmetic Regulations (SOR/2016-121). This means:

  • All products have complete ingredient lists available
  • No products contain ingredients banned by the FDA or Health Canada
  • No products make drug-level treatment or cure claims without valid regulatory approval

Always read full ingredient lists before purchase, particularly if you have known allergies. If you have specific ingredient questions, email us at info@yourhairandwig.com.

Most wigs on our platform come in an adjustable cap that fits the average adult head circumference of approximately 21.5–22.5 inches. To measure your head, use a soft measuring tape around your head, starting at your natural hairline at the front, going around the sides and back.

Density refers to how thick or full the wig looks. Our listings include the following common density options:

Density Description Best For
150% Natural, medium-full look Everyday wear, beginners
180% Full and voluminous Styling versatility
200%–250% Very thick, theatrical fullness Bold styles, high-volume looks

If you are unsure which density or length works best for your face shape, contact our team via info@yourhairandwig.com or live chat and we will guide you.

We are committed to accurate and truthful product representation in compliance with FTC advertising standards (15 U.S.C. § 45) and Canada's Competition Act (R.S.C. 1985, c. C-34). Every product listing uses photographs and descriptions that reflect the actual item being sold.

Please note that monitor calibration and lighting conditions during photography may cause slight color variations between the product image and the physical item. Lengths on wigs are measured when the hair is stretched straight. Natural texture may cause the wig to appear slightly shorter when worn in its natural state.

We do not use fabricated reviews, manufactured "before and after" images, or inflated original prices to create misleading discount impressions. All displayed prices accurately reflect our retail prices.

Ordering & Payment

Placing Orders & Paying Securely

How to place an order, what payment methods we accept, and how we protect your payment information.

We accept all major payment methods, including:

  • Visa, Mastercard, American Express, Discover, Diners Club
  • PayPal, Shop Pay, Amazon Pay
  • Apple Pay, Google Pay
  • USDC (cryptocurrency stablecoin)

All transactions are encrypted using SSL/TLS technology and processed through Shopify's PCI-DSS Level 1 compliant payment infrastructure. We do not store full credit card numbers on our servers at any time.

Canadian customers: your order total will be charged in USD. Your bank will apply its current exchange rate at the time of the transaction. The applicable Canadian dollar amount is shown at checkout when Canadian currency display is selected.

Yes. Our website operates on HTTPS with a valid SSL certificate, meaning all data transmitted between your browser and our servers is encrypted. Our checkout is powered by Shopify, which maintains PCI-DSS Level 1 compliance — the highest standard in the payment card industry.

We do not sell, share, or rent your payment information. Your credit card data is tokenized by the payment processor and never stored in a format that can be accessed by our team. For more information, please review our Privacy Policy.

Once an order has been confirmed and submitted, we begin processing it immediately to ensure fast dispatch. Because of this, we are generally unable to modify or cancel orders after they are placed.

If you need to request a change, contact us immediately at info@yourhairandwig.com or call us at +1 561-810-0428 with your order number. While we cannot guarantee modifications can be accommodated, we will do our best to assist if the order has not yet been dispatched.

Important: If your order has already been shipped, you must wait for it to arrive and then follow our 30-day Return & Refund Policy to initiate a return.

Yes. Immediately after you complete your purchase, an automated order confirmation email will be sent to the email address provided at checkout. This email contains your order number, a summary of the items ordered, your shipping address, and your payment total.

A second email with your shipment tracking number will be sent once your order has been dispatched. If you do not receive a confirmation email within one hour of placing your order, please check your spam or junk folder. If it is not there, contact us at info@yourhairandwig.com.

United States customers: Applicable state and local sales taxes are calculated and displayed at checkout before you complete your purchase. The total shown at checkout is the final amount you will be charged — no hidden fees.

Canadian customers: Our product prices are listed in USD. Canadian GST/HST/PST and any applicable import duties or brokerage fees charged by Canada Border Services Agency (CBSA) are the sole responsibility of the customer and are not included in the order total or shipping cost shown at checkout. These charges vary by province and product category and are collected by the carrier upon delivery.

Tip: Canadian customers can estimate import duties using the CBSA's online tariff calculator before placing their order.
Shipping & Delivery

Shipping to the USA & Canada

Everything about processing times, delivery windows, tracking, and what to do if something goes wrong in transit.

We currently ship only to the United States (all 50 states) and Canada. We do not ship to PO Boxes, APO/FPO addresses, US territories, or any international destinations outside the US and Canada.

If you are unsure whether we ship to your specific address, please contact us before placing your order. Placing an order with an undeliverable address will result in delays and a return-to-sender situation.

Orders are processed within 1–3 business days after placement. The order cut-off time is 2:00 PM EST on business days (Monday–Friday). Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day.

Destination Shipping Option Transit Time Cost
United States Standard 3–4 business days after dispatch FREE
Canada Standard 7–14 business days after dispatch $14.99 flat rate
Canada Expedited 3–7 business days after dispatch $24.99

Delivery timeframes are estimates and are not guaranteed. Actual delivery may vary based on carrier capacity, your specific location, and — for Canadian orders — customs processing time.

For the full shipping policy, visit: yourhairandwig.com/policies/shipping-policy

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking typically becomes active within 24 hours of dispatch.

You can track your order at any time using our order tracking page: yourhairandwig.com/apps/17TRACK. Simply enter your tracking number on that page to see real-time status updates.

If your tracking number does not show updates within 48 hours of receiving your shipment confirmation, please contact us at info@yourhairandwig.com and we will investigate with the carrier on your behalf.

We understand how frustrating this situation can be. Please follow these steps in order:

  • Check surrounding areas — mailbox, front porch, building reception desk, a neighbor who may have signed for you, or any designated safe-drop location.
  • Wait one full business day — carriers occasionally scan a package as delivered slightly before the final drop.
  • Contact the carrier directly using your tracking number to open a missing package investigation.
  • Contact us at info@yourhairandwig.com with your order number and we will assist further.

Please note: Your Hair And Wig is not responsible for packages confirmed as delivered to the correct address. However, we are committed to helping you resolve the issue wherever possible.

We take great care packaging every order, but transit damage can occasionally occur. If your package arrives damaged, please take the following steps immediately:

  • Photograph the damaged packaging and the damaged product before opening or discarding anything
  • Keep all original packaging — do not discard it, as the carrier may need to inspect it for a damage claim
  • Contact us at info@yourhairandwig.com within 48 hours of delivery with your order number and photos

We will review your case and work toward the best resolution, which may include a replacement, exchange, or store credit depending on the nature and extent of the damage.

Returns & Refunds

Our 30-Day Return Policy

Transparent, straightforward information about returning products and getting your refund processed quickly.

We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to contact us and initiate a return request. Requests submitted after 30 days of confirmed delivery will not be accepted.

To qualify for a return, the item must meet all of the following conditions:

  • The item is in the same condition as received — unworn, unused, and unaltered
  • All original tags are still attached to the product
  • The item is in its original packaging
  • You have your receipt or a valid proof of purchase (order confirmation email)

Full return and refund policy: yourhairandwig.com/policies/refund-policy

The following items are not eligible for return or exchange under any circumstances:

  • Sale or discounted items — all sale purchases are final with no exceptions
  • Gift cards
  • Custom or personalized orders
  • Worn, used, or altered wigs or hair pieces — for hygiene and health and safety reasons, any wig or hairpiece showing signs of use cannot be returned. This applies under US FTC consumer product standards and is consistent with Canadian provincial consumer protection guidelines on hygiene-sensitive goods.
  • Items returned without prior authorization from our team

If you are unsure whether your item qualifies, please email us at info@yourhairandwig.com before initiating any return.

Follow these steps to initiate a return:

  • Step 1: Email info@yourhairandwig.com with your order number and a clear explanation of why you wish to return the item.
  • Step 2: Wait for our team to review and approve your return request. Do not send the item back before receiving authorization.
  • Step 3: Once approved, we will send you a prepaid return shipping label along with packing instructions.
  • Step 4: Pack the item securely and ship it to our return address using the provided label.
Return Address: Your Hair And Wig, 1501 Corporate Dr, Suite 100 #1047, Boynton Beach, FL 33426, United States

Once we receive and inspect your returned item, we will notify you of the approval status by email. If approved, your refund will be processed to your original payment method within 10 business days.

Please allow additional processing time depending on your bank or card provider — most institutions post refunds within 3–5 business days, though some may take up to 10 additional days.

If more than 15 business days have passed since your return was approved and you have not seen the refund, please contact us immediately at info@yourhairandwig.com or call +1 561-810-0428.

We do not process direct item-for-item exchanges. The most efficient way to get the product you want is to:

This approach ensures you receive your replacement item as quickly as possible without waiting for a return to process first.

Wigs & Hair Types

Wearing, Fitting & Styling Your Wig

Practical guidance on applying, wearing, and styling your wig for the best possible results.

Yes — most of our lace front wigs feature a glueless or pre-plucked design that is specifically designed to be beginner-friendly. Many wigs include adjustable straps and combs inside the cap to secure the wig without adhesive.

For a seamless look with a lace front wig, you will want to trim the excess lace to your hairline after positioning the wig. If you choose to use lace glue or tape for extra security, make sure to use a product appropriate for your skin type. Our team is happy to recommend suitable options — contact us via live chat or at info@yourhairandwig.com.

Human hair wigs: Can generally be dyed, toned, or chemically processed, though this should be done carefully and ideally by a professional stylist. We recommend doing a strand test first. Note that dyeing or chemically processing a wig will void any return eligibility for that item.

Synthetic wigs: Should not be dyed with standard hair dye, as synthetic fibers do not absorb color in the same way as human hair. Some heat-resistant synthetic wigs may accept semi-permanent products designed specifically for synthetic fiber — check the product listing or contact us for guidance before attempting this.

We recommend using sulfate-free, color-safe products for all wig care.

Human hair wigs can be heat-styled using a flat iron, curling iron, or blow dryer. Always apply a quality heat protectant spray first and keep the temperature at a moderate setting (below 200°C / 390°F) to avoid damage over time.

Synthetic wigs should only be heat-styled if the product listing explicitly states the wig is heat-resistant and specifies the maximum safe temperature. Applying heat above the listed threshold will permanently damage or melt the synthetic fibers.

We carry heat protectant sprays and styling tools suitable for wigs in our product catalog: yourhairandwig.com/collections/hair-products

Hair Care & Maintenance

Caring for Your Hair & Wigs

Best practices for maintaining your wigs, understanding our hair care products, and getting the most longevity out of your purchase.

Human hair wigs can be washed using a gentle, sulfate-free shampoo. Here is the recommended process:

  • Gently detangle the wig with a wide-tooth comb before washing
  • Rinse with cool or lukewarm water — avoid hot water, as it can damage the weft and loosen the lace
  • Apply a small amount of sulfate-free shampoo and work gently in a downward motion — do not scrub or rub in circular motions
  • Rinse thoroughly, then apply a moisturizing conditioner — avoid the roots and lace area
  • Pat dry gently with a microfiber towel — never wring or twist the hair
  • Air dry on a wig stand when possible, or use a blow dryer on low heat

We carry a range of suitable shampoos, conditioners, and argan oil serums specifically recommended for wig care. Browse our hair products at yourhairandwig.com/collections/hair-products.

We carry a range of scalp and hair oils including rosemary oil, ginger essential oil, argan oil serums, batana oil, and hair density essence products. These are cosmetic products designed to nourish the scalp, moisturize hair, and support the conditions for healthy hair.

In compliance with FDA regulations under the Federal Food, Drug, and Cosmetic Act, we do not make any drug-level claims such as "treats hair loss," "cures alopecia," or "regrows hair." These products are marketed and sold as cosmetic conditioners and scalp treatments, not as drugs or medical treatments.

Individual results will vary based on hair type, scalp condition, consistency of use, and other personal factors. We recommend reviewing full product descriptions and ingredient lists before purchasing. Browse our hair growth oil collection at yourhairandwig.com/collections/hair-growth-oils.

All hair care products in our catalog carry full ingredient disclosures in compliance with the FDA's MoCRA 2022 requirements and Health Canada's Cosmetic Regulations. Ingredient lists are available on each product's detail page.

Common ingredients that may cause sensitivities include fragrances, essential oils (ginger, rosemary), preservatives, and nut-derived oils (argan oil is tree-nut derived). If you have a known allergy or sensitivity to any ingredient category, please review the full ingredient list on the product page before purchasing, or contact us at info@yourhairandwig.com for ingredient clarification.

We recommend performing a patch test on a small area of skin before using any new topical hair care product, especially if you have a history of skin sensitivities or allergies.

Privacy & Data

Your Privacy & Personal Data

How we collect, use, and protect your personal information in compliance with US and Canadian privacy law.

When you place an order or create an account with us, we collect the information necessary to process and deliver your order. This typically includes your name, email address, shipping address, phone number, and payment information (which is tokenized and handled entirely by our payment processor — we do not see or store your raw card number).

We also collect non-personally identifiable browsing data (pages visited, products viewed, session duration) through our Shopify analytics platform and any opted-in third-party analytics tools. This data helps us improve your shopping experience.

We do not collect more data than is necessary, and we do not sell your personal information to third parties. Full details are available in our Privacy Policy.

We send transactional emails (order confirmations, shipping notifications) as part of fulfilling your order. We also send promotional emails only if you have explicitly opted in to our mailing list.

Our email marketing practices comply with the US CAN-SPAM Act (15 U.S.C. § 7701 et seq.) and Canada's Anti-Spam Legislation (CASL, S.C. 2010, c. 23), which requires us to obtain express consent from Canadian residents before sending commercial electronic messages.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email we send you, or by contacting us at info@yourhairandwig.com. Unsubscribing from marketing emails does not affect transactional order communications.

Yes. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) to request access to, correction of, or deletion of your personal data. If you are a Canadian resident, you have similar rights under PIPEDA.

To submit a data deletion or access request, please contact us at info@yourhairandwig.com with the subject line "Data Request" along with your name and the email address associated with your account. We will acknowledge your request within 10 business days and fulfill it within the timeframes required by applicable law.

Please note that we may be required to retain certain transactional records for tax and legal compliance purposes even after a data deletion request. Any such retained data will be limited to the minimum required by law.

Get In Touch

Still Have Questions? We Are Here.

Our team is available Monday–Saturday, 9:00 AM to 6:00 PM EST. We typically respond within 1–2 business days.

Phone
+1 561-810-0428
Mon–Sat, 9AM–6PM EST
Email
info@yourhairandwig.com
Reply within 1–2 business days
Live Chat
Start Chat
Available during business hours
Address
1501 Corporate Dr, Suite 100 #1047
Boynton Beach, FL 33426, USA
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Page last updated and effective: June 23, 2026  |  Privacy Policy  |  Terms of Service  |  Returns Policy  |  Shipping Policy  |  © 2026 Your Hair And Wig. All rights reserved.