Refund policy
How Returns Work at Your Hair And Wig
We want every wig, hair weave, extension, or hair care item you order to feel right the moment it arrives. If a product doesn’t work out — the wrong shade, an unexpected fit, or simply a change of mind — you may request a return within 30 calendar days of the delivery date shown on your shipping confirmation, provided the item meets the eligibility and condition requirements explained below.
This Return & Refund Policy applies to every order placed on yourhairandwig.com, our Shopify-powered storefront serving customers in the United States and Canada. It works alongside our Shipping Policy, Terms of Service, Billing & Payment Policy, and Privacy Policy.
Because human hair, synthetic hair, and scalp-contact products are personal-care items, hygiene and safety considerations shape several of the requirements in this policy. Please read the eligibility section carefully before submitting a return request.
- Return Window: 30 calendar days from delivery
- Refund Method: Original payment method only
- Processing Time: 5–10 business days after inspection
- Change-of-Mind Returns: Customer pays return shipping
- Our Error or Defect: We cover return shipping in full
- Exchanges: Size, color, or style within the same window
A Note on Payment Processing
Refunds are issued through Shopify Inc.’s secure payment infrastructure back to your original payment method. Your Hair And Wig reviews, approves, and initiates every refund directly; Shopify processes the transaction on our behalf and does not independently approve or deny return requests.
Eligibility Requirements & Product Condition
To protect the hygiene, safety, and quality of every product we sell — and to be fair to all of our customers — returned items must meet the following conditions before a refund or exchange can be approved.
Unworn & Unwashed
Wigs, hairpieces, and extensions must show no sign of wear — including comb marks, scalp oils, hairspray or styling-product residue, trimmed lace, or chemical treatment. We recommend trying on wigs over a wig cap or liner and avoiding direct scalp contact until you are certain of your decision.
Original Packaging & Hygiene Liner Intact
The item must be returned in its original packaging, including the protective hygiene liner, hairnet, or inner cap it shipped with, along with any tags, care cards, or authenticity labels still attached.
Within the 30-Day Window
Return requests must be submitted within 30 calendar days of the delivery date shown on your shipping confirmation email. Requests submitted after this window cannot be accepted except where required by applicable law.
Proof of Purchase
A valid order number from yourhairandwig.com is required for every return. We are unable to process returns for items purchased through unauthorized resellers or third-party marketplaces.
Hygiene & Safety Notice
For health and hygiene reasons, lace front wigs, closures, and hair extensions that have been cut, colored, permed, or chemically altered in any way; that show signs of use; or that are missing the original hygiene liner cannot be accepted for return under any circumstances, regardless of the 30-day window. This requirement protects the safety of all of our customers.
How to Request a Return in 4 Simple Steps
We never ask customers to mail items back without authorization. Please follow this process from start to finish to ensure your return is processed smoothly.
Contact Our Team
Email info@yourhairandwig.com or use the live chat on our website within 30 days of delivery. Include your order number, the item(s) you wish to return, and your reason for returning.
Receive Return Authorization
Our customer care team reviews your request against the eligibility requirements above and, Once approved, we will provide return instructions. For defective, damaged, or incorrect items we will send you a prepaid return label at our cost; for change-of-mind returns, you will be responsible for return shipping per Section 8..
Pack & Ship the Item Back
Repackage the item securely with its original packaging and hygiene liner intact, then ship it to the address provided in your Return Authorization using a trackable shipping method.
Inspection & Refund
Once we receive and inspect your return, we notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days.
Please Note: Do not send a return to any address on your original package without first receiving a Return Authorization from our team — packages sent without authorization may experience processing delays or may not be located upon arrival.
Items That Cannot Be Returned
For hygiene, customization, and clearance reasons, the following categories of products are final sale and are not eligible for return, exchange, or refund once delivered. We list these clearly here, and they are also flagged on the relevant product pages before you complete your purchase.
- Wigs, hairpieces, closures, or extensions that have been worn, washed, cut, colored, permed, heat-styled, or otherwise altered
- Items missing their original hygiene liner, protective cap, hairnet, or packaging
- Custom orders, including custom-colored wigs, custom-cut lace, and made-to-order density or length requests
- Clearance, closeout, or items clearly marked “Final Sale” at checkout
- Gift cards and store credit
- Scalp adhesives, tapes, bonding glue, and other single-use application products once opened
- Styling tools and accessories with visible signs of use
How and When You’ll Be Refunded
Once your returned item passes inspection, we issue your refund to the original payment method used at checkout — credit card, debit card, or other method supported by Shopify’s payment processor. We do not issue refunds by cash, check, or to a different card or account, consistent with the Electronic Fund Transfer Act and standard card network rules.
Refunds typically post within 5–10 business days of approval, though your bank or card issuer may take a few additional days to reflect the funds on your statement. Original outbound shipping charges are non-refundable, except where the return results from our error or a defective item.
If only part of an order is returned, we refund the value of the returned item(s) only; shipping charges are refunded in full only when the entire order is returned.
Exchanging for a Different Size, Color, or Style
Exchanges follow the same eligibility and condition requirements as returns. To request one:
Contact us within 30 days of delivery, ship the original item back following the return process in the previous section, and once we receive and inspect it, we will ship your replacement item at no additional shipping cost within the United States or Canada.
If your replacement item carries a higher price, we will charge the difference to your original payment method; if it carries a lower price, we will refund the difference to you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, this is never treated as a standard change-of-mind return — it is corrected entirely at our expense.
Report Within 7 Days
Notify us within 7 calendar days of delivery at info@yourhairandwig.com with your order number and clear photos of the item and any packaging damage.
No Cost to You
We provide a prepaid return shipping label for damaged, defective, or incorrect items — you will never be asked to pay return shipping for our error.
Your Choice of Resolution
Choose a full refund to your original payment method, a free replacement of the same item, or store credit — whichever works best for you.
This guarantee is provided in addition to, and does not limit, any rights you may have under the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312) or applicable Canadian provincial sale-of-goods legislation.
Cancelling an Order Before It Ships
If you change your mind before your order has entered our fulfillment or shipping process, contact us immediately at info@yourhairandwig.com or +1 561-810-0428. We will cancel the order and issue a full refund to your original payment method at no charge.
Once an order has shipped, it must follow the standard return process described in this policy. Custom or made-to-order items — such as custom-colored wigs or custom-cut lace — enter production quickly and may not be eligible for cancellation once production has begun; we will inform you if your order falls into this category at the time of purchase confirmation.
Not sure whether your order has shipped yet? Check the real-time status of your order before reaching out about a cancellation.
Track Your OrderConsumer Rights Relevant to Returns & Refunds
Because we ship to both the United States and Canada, this policy is written to comply with the return- and refund-related consumer protection statutes of both jurisdictions.
- FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435): Governs the timely shipment of orders. If we cannot ship within the time stated at checkout, you have the right to cancel and receive a prompt refund.
- California Civil Code § 1723 (Refund Policy Disclosure): California law requires that if a retailer does not conspicuously disclose its refund policy, California customers receive a 7-day right to return for a full refund. We satisfy this requirement by conspicuously publishing this policy.
- Electronic Fund Transfer Act (EFTA, 15 U.S.C. § 1693): Eligible refunds are returned to your original payment method only, within the timeframes described above. We do not issue refunds by a different method without your consent.
- Florida Deceptive and Unfair Trade Practices Act (FDUTPA, Fla. Stat. § 501.201): As a Florida-registered business, our return and refund practices comply with FDUTPA’s prohibition on unfair or deceptive trade practices.
- Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312): Where any product carries a written warranty, our return process honors the warranty terms disclosed in the product listing and packaging.
- Consumer Protection Act, 2002 (Ontario, S.O. 2002, c. 30, Sched. A): Sets disclosure requirements for internet and distance sales agreements, including refund and cancellation terms, which we provide in full through this policy.
- Consumer Protection Act (Quebec, CQLR c. P-40.1), Internet Contract Provisions (Arts. 54.1–54.16): Requires merchants to disclose return and cancellation terms before purchase. We disclose ours here and at checkout for Quebec customers.
- Business Practices and Consumer Protection Act (British Columbia, S.B.C. 2004, c. 2): Provides equivalent distance-sale disclosure and cancellation protections for customers in British Columbia.
- Competition Act (R.S.C. 1985, c. C-34): All pricing, discount, and refund representations made to Canadian customers comply with the Competition Act’s prohibition on false or misleading representations.
- Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5): Any personal information you provide during a return or refund request is handled in accordance with PIPEDA. See our Privacy Policy for full details.
Need Help With a Return or Refund?
Our team is here to help during business hours. Reach out and we’ll guide you through the process step by step.
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Email info@yourhairandwig.com
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Phone +1 561-810-0428
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Business Hours Monday – Saturday: 9:00 AM – 6:00 PM
(GMT-05:00) Eastern Standard Time -
Live Chat Available on our website during business hours
Returns & Refunds Made Simple
Every product in our catalog is sold with this transparent, hassle-free return and refund commitment. Browse our complete collection of wigs, extensions, and hair care essentials with confidence.
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