Refund policy

RETURN & REFUND POLICY

Your Hair And Wig Last Updated: May 2026

1. Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return. Requests made after 30 days of delivery will not be accepted.

2. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

  • The item is in the same condition as received — unworn, unused, and unaltered
  • All original tags are still attached
  • The item is in its original packaging
  • You have a receipt or valid proof of purchase

Items that do not meet these conditions will not be accepted and will be returned to the sender.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or discounted items — all sale purchases are final
  • Gift cards
  • Custom or personalized orders
  • Worn, used, or altered wigs or hair pieces — for hygiene and safety reasons, any item that shows signs of wear cannot be returned
  • Items returned without prior authorization

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

4. Damages & Incorrect Items

Please inspect your order carefully upon receipt. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery at Info@yourhairandwig.com with the following:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or incorrect item and packaging

We will evaluate your case promptly and work to make it right, whether through a replacement, exchange, or refund.

5. How to Start a Return

  1. Email us at Info@yourhairandwig.com with your order number and reason for return.
  2. Wait for our team to review and approve your return request.
  3. Once approved, we will send you a prepaid return shipping label along with instructions on how and where to send your package.
  4. Ship the item back using the label provided.

⚠️ Please Note: Items sent back without prior authorization will not be accepted and will be returned to the sender at their expense.

Return Address: Your Hair And Wig 1501 Corporate Dr, Suite 100 #1047 Boynton Beach, FL 33426 United States

6. Exchanges

We do not process direct exchanges. The fastest way to get the item you want is to:

  1. Initiate a return for the unwanted item following the steps above.
  2. Once your return is approved, place a new separate order for the desired item.

This ensures you receive your new item as quickly as possible without delays.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status via email.

  • If approved: Your refund will be processed to your original payment method within 10 business days.
  • If not approved: We will notify you of the reason and return the item to you.

Please allow additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Info@yourhairandwig.com and we will investigate immediately.

8. Return Shipping Cost

  • If the return is due to a defective, damaged, or incorrect item, we will cover the full cost of return shipping.
  • If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs.

9. Contact Us

For any questions, concerns, or assistance with a return or refund, our team is ready to help:

Your Hair And Wig 📍 1501 Corporate Dr, Suite 100 #1047, Boynton Beach, FL 33426, United States 📧 Email: Info@yourhairandwig.com 📞 Phone: +15618100428  🕐 Response Time: Within 1–2 business days

Your Hair And Wig reserves the right to update this Return & Refund Policy at any time. Changes will take effect immediately upon posting to our website. We encourage customers to review this policy periodically.