How Quickly We Process Your Order

At Your Hair And Wig, every order goes through a careful pick, pack, and quality-check process before it leaves our fulfillment facility. We want your wigs, extensions, and hair care products to arrive exactly as described, which is why we take processing seriously and do not simply rush orders out the door.

Order Cut-Off Time: Orders placed by 2:00 PM Eastern Standard Time (EST, GMT-05:00) on any business day (Monday through Saturday) are processed that same business day, subject to inventory availability and fraud verification. Orders received after 2:00 PM EST, or on a Sunday, will begin processing on the following available business day. Customer support remains available until 6:00 PM even though order processing for same-day dispatch cuts off earlier at 2:00 PM.

Processing Time: Once your order is accepted and payment is confirmed, our fulfillment team requires 1 to 3 business days (Monday through Saturday) to pick, pack, inspect, and hand off your shipment to the carrier. Processing time is separate from and in addition to the shipping transit time shown at checkout.

What counts as a business day? Business days are Monday through Saturday, excluding federally recognized US public holidays, Canadian statutory holidays observed nationally, and any closure dates we announce in advance on our website. Orders placed on a holiday will begin processing on the next available business day.

Who Ships Your Order & How to Track It

Your Hair And Wig partners with trusted, established carriers for all US and Canadian shipments. The specific carrier assigned to your order is selected based on your shipping destination, the weight and dimensions of your package, and the method you chose at checkout. Carrier selection is at our discretion to ensure the best available service for your location.

US Domestic Carriers: Shipments to US addresses are fulfilled via USPS (United States Postal Service), UPS, FedEx, or a regional carrier network, depending on your location and the shipping option selected. Our system automatically assigns the most reliable carrier for your zip code.

Canadian Carriers: Shipments to Canada are dispatched via USPS with Canada Post final-mile delivery, or via UPS / FedEx cross-border service, depending on the method selected. Once a parcel crosses the Canadian border and clears CBSA, it enters the domestic carrier network for final delivery.

Order Tracking: A shipment confirmation email with a live tracking number is sent to the email address on your order the moment your package is handed off to the carrier. You can use your tracking number directly on the carrier's website, or visit our dedicated 17TRACK order tracking page to monitor your shipment across carriers in one place. Tracking scans typically appear in the carrier's system within 24 hours of the handoff.

What to Enter at Checkout

Please enter your full legal delivery address including house or unit number, street name, city, state or province, ZIP or postal code, and country. Apartment, suite, or unit numbers must be included where applicable. We strongly recommend reviewing your address before clicking "Place Order," as errors in any field can cause failed delivery.

Address Changes After Ordering

If you notice a mistake in your shipping address immediately after placing your order, contact us by email at info@yourhairandwig.com or by phone at +1 561-810-0428 as quickly as possible. We will make every effort to update your address before the order ships, but we cannot guarantee changes can be applied once fulfillment has started.

Returned & Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts with no pickup, or refusal of delivery by the recipient, we will contact you once the package arrives back at our facility to arrange re-shipment or a partial refund.

Re-shipment to the correct address will require payment of actual outbound shipping costs. If you choose not to have the order re-shipped, we will issue a refund for the product value minus original shipping fees and any return freight costs incurred.

Lost, Stolen & Damaged Package Policy

We understand how frustrating a shipping issue can be, and we take every report of a lost, stolen, or damaged package seriously. While delivery exceptions are rare, they do occasionally occur in any carrier network. Here is exactly how we handle each type of situation.

Package Marked Delivered But Not Received: If your tracking shows "Delivered" but you have not received your package, please first check with neighbors, building management, your mailroom, or any secure delivery location on your property. Carriers sometimes mark a delivery before it is physically placed at your door. If the package is still not found within 3 business days of the delivery scan, contact us at info@yourhairandwig.com and we will open a carrier investigation on your behalf.

Lost in Transit: A package is considered lost if it shows no tracking movement for more than 7 business days (US) or 15 business days (Canada) from the last tracking scan and has not been delivered. Contact our team to initiate a carrier trace claim. We will work with the carrier to locate the shipment or file a loss claim, and we will either re-ship your order or issue a full refund once the claim is resolved.

Damaged on Arrival: If your order arrives with visible damage to the packaging or products, please document the damage with clear photographs immediately upon receipt — before removing or discarding any packaging material. Email those photos to info@yourhairandwig.com within 48 hours of delivery. We will assess the damage and arrange either a replacement shipment or a full refund for the affected item(s). See our Refund Policy for full return procedures.

Customs, Duties & Taxes for Canadian Orders

All shipments from Your Hair And Wig to Canadian addresses cross the US–Canada border and are therefore subject to review and assessment by the Canada Border Services Agency (CBSA). We are fully transparent about what this means for your order.

Import Duties & Tariffs: Canada permits the import of personal-use goods up to a value of CAD $20 free of customs duty and taxes when shipped by mail. Orders valued above CAD $20 may be subject to applicable customs duties under the Customs Tariff (R.S.C. 1997, c. 36) and the Customs Act (R.S.C. 1985, c. 1 (2nd Supp.)). These charges, if assessed by CBSA, are the sole responsibility of the recipient. They are not included in our product prices or shipping fees.

Federal & Provincial Taxes: Canadian orders are subject to federal Goods and Services Tax (GST) of 5%, plus applicable provincial sales taxes (PST, QST, or HST depending on your province). These taxes may be collected at the border by CBSA or assessed by the carrier on our behalf and billed to you at delivery. Your Hair And Wig does not collect or remit Canadian GST/HST/PST at checkout, as we are a US-registered business not currently registered as a Canadian GST/HST registrant under the Excise Tax Act (R.S.C. 1985, c. E-15).

De Minimis Threshold: Canada's low-value shipment threshold for commercial imports was set at CAD $40 for duties and CAD $150 for taxes under the Canada–United States–Mexico Agreement (CUSMA/USMCA). Hair, wig, and beauty care products typically qualify under these provisions where the shipment value falls below these thresholds, but CBSA has discretion to assess any cross-border parcel. We accurately declare all parcel contents and values on our customs documentation and do not mark shipments as "gifts" or under-declare values.

No International Shipping

We currently ship only to the United States and Canada. We do not ship to any other country, including US territories such as Puerto Rico, Guam, American Samoa, or the US Virgin Islands. Orders to international addresses will not be processed, and we will contact you to arrange a refund if an international address is detected after order placement.

PO Boxes

USPS PO Box addresses are accepted for US standard shipments where the carrier can deliver to a PO Box. However, PO Box addresses in Canada are generally not accepted for cross-border parcel delivery, as Canada Post and most couriers require a physical civic address for final delivery of commercial goods. If you enter a Canadian PO Box, we will contact you to obtain a physical address before shipment.

APO / FPO & Military Addresses

We are currently unable to ship to APO (Army Post Office) or FPO (Fleet Post Office) military addresses. Our carrier network requires destination addresses to be served by standard civilian postal routes. If you are a military or government customer wishing to place an order, please contact us at info@yourhairandwig.com to discuss alternative shipping arrangements.

Holiday Closures & Peak Season Shipping

During peak shopping periods and major holidays, both our fulfillment team and carrier networks experience significantly higher volume than normal. We want you to set realistic expectations for delivery during these times so you can plan your purchases accordingly.

US Public Holidays: Your Hair And Wig suspends order processing and fulfillment on the following US federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Day, and any additional closure days announced on our website. Orders placed on these dates will begin processing on the next available business day.

Canadian Statutory Holidays: Cross-border shipments to Canada may also be delayed around Canadian national holidays including Canada Day (July 1st), Thanksgiving (second Monday in October), and Boxing Day (December 26th), as Canadian carrier and customs operations may be reduced on these dates.

Black Friday, Cyber Monday & Holiday Season: During the Thanksgiving through New Year's period (approximately November through January), we strongly recommend ordering at least 7–10 additional business days in advance of any date by which you need your wig or hair product delivered. Carrier networks operate at maximum capacity during this window, and our processing time may extend toward the upper end of the 1–3 business day window due to elevated order volume. We will post advance notices of expected peak season delays on our website and may send email notifications to customers who have opted into our communications.

Cancellations Before Fulfillment

If you need to cancel an order, contact us immediately at info@yourhairandwig.com or call +1 561-810-0428. Orders cancelled before fulfillment begins will receive a full refund to the original payment method within 5–10 business days. We process our orders promptly, so please act quickly — the sooner you contact us, the better the chance of intercepting the order before it enters our fulfillment queue.

Cancellations After Shipment

Once your order has been handed to the carrier, it can no longer be cancelled while in transit. You may refuse delivery at the door, in which case the carrier will return the package to us. Once received back at our facility, we will process a refund less any outbound shipping cost and return freight incurred. Alternatively, you may wait for delivery and initiate a return under our Refund Policy.

Order Modifications

Changes to product selection, color, size, quantity, or any other order detail may be requested by contacting us at info@yourhairandwig.com immediately after placing your order. We will do our best to accommodate modifications before the order enters fulfillment, but we cannot guarantee changes once the picking and packing process has started. If a modification is not possible, we will advise you of the next available options.

Changes to This Shipping Policy

Your Hair And Wig reserves the right to update, modify, or replace any part of this Shipping Policy at any time. Changes may reflect adjustments to our carrier partnerships, revisions to applicable US or Canadian postal regulations, changes to our service area, updates to rate structures, or operational improvements to our fulfillment process.

The Last Updated and Effective date displayed at the top and bottom of this page reflects the most recent revision. The version of this Shipping Policy in effect at the time you place your order is the version that governs your shipment. We encourage you to review this page periodically, particularly before placing orders during promotional periods or peak seasons when we may make temporary adjustments.

If we make material changes that substantially affect your rights as a customer — such as changes to our return shipping obligations, rate increases, or elimination of a shipping method — we will endeavor to provide advance notice through our website and, where possible, via email to customers with recent order history. Your continued use of yourhairandwig.com and placement of orders after any posted update constitutes acceptance of the revised Shipping Policy.