• ✓ Order Placed (Before 2:00 PM EST): Same business day processing begins
• ✓ Order Placed (After 2:00 PM EST): Processing begins next available business day
• ✓ Fulfillment Window: 1–3 business days after processing start
• ✓ Shipment Handoff: Carrier receives package; tracking number generated
• ✓ Shipping Confirmation Email: Sent automatically with live tracking link

Processing Time vs. Transit Time

Processing time (1–3 business days) and shipping transit time are two separate periods. Your estimated delivery date is the sum of both. For example, an order placed Monday before 2:00 PM EST processed in 1 business day enters transit Tuesday. For international orders, add any customs clearance time on top of transit. For Australia and New Zealand, allow 2–5 additional business days for customs clearance; for the UK and Ireland, allow 1–3 additional business days.

Tracking Number Not Active Yet?

It is normal for a tracking number to show "label created" or "pre-shipment" for up to 24 hours after your confirmation email. For international shipments, tracking may also show a gap while the package is in transit between countries or clearing customs — this is normal and does not indicate a lost package.

What We Need to Process Your Claim

• ✓ Your original order number and the email address used at checkout
• ✓ The tracking number from your shipping confirmation email
• ✓ For damaged shipments: clear photographs of the damaged outer packaging and affected product(s), taken before discarding any packaging
• ✓ A brief description of the issue — what was damaged, missing, or incorrect

Porch Theft & Stolen Packages

Once a carrier records a successful delivery scan at your address, the package is considered delivered. If you believe a package was stolen after delivery, we recommend filing a police report and contacting your home contents insurer. Your Hair And Wig is not liable for packages confirmed as delivered that are subsequently stolen from an unattended location. However, please contact us — we will assist in any way possible, including providing documentation for insurance claims. This applies to all countries we ship to.

Alaska, Delaware, Montana, New Hampshire, and Oregon have no statewide sales tax. Orders shipped to these states are generally not subject to sales tax, though local taxes may apply in Alaska.

Base sales tax of 7.25%. Many counties and cities add local taxes (up to 10.75% total). California's Consumers Legal Remedies Act (CLRA) and Song-Beverly Warranty Act provide additional consumer protections beyond federal law.

Florida state sales tax is 6%. Counties add surtaxes of 0.5–2.5%. The Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Ch. 501 F.S., governs consumer protection. Our business is based in Florida.

NY state sales tax is 4%. Most counties and cities add local taxes (NYC total rate: 8.875%). General Business Law §§349–350 provides strong consumer protections against deceptive trade practices.

Texas state sales tax is 6.25%. Local taxes add up to 2% (max 8.25%). The Texas Deceptive Trade Practices—Consumer Protection Act (DTPA) provides additional consumer rights.

Washington state sales tax ranges 7.5–10.4%. The Washington Consumer Protection Act (CPA) prohibits unfair or deceptive acts. Washington has no personal income tax but has higher sales tax rates.

Since July 1, 2018, all imported goods — regardless of value — are subject to Australian GST of 10%. For goods valued under AUD $1,000, overseas vendors with annual Australian sales exceeding AUD $75,000 are required to register with the Australian Taxation Office (ATO) and collect GST at point of sale.

Goods valued at AUD $1,000 or more are subject to customs duty as assessed by the ABF. The applicable rate depends on the Harmonized System (HS) tariff code. Wigs and hair pieces (HS 6704) are subject to a duty rate that varies; check with the ABF or your own customs broker for the current rate applicable to your specific goods.

Under the Biosecurity Act 2015 (Cth), some goods may be subject to biosecurity assessment upon entry into Australia. Human hair products are generally unrestricted. Wigs made with synthetic fibres are also generally unrestricted. Any animal-derived materials may require additional declaration or import permits. We will flag any product-level concerns prior to shipment.

The Australian Consumer Law (ACL) is a single national law applied uniformly in all 8 states and territories. There are no state-level variations in consumer rights for imported goods. However, state Fair Trading offices (e.g., NSW Fair Trading, Consumer Affairs Victoria) enforce the ACL locally and can receive complaints.

After landing in Australia, your parcel is assessed by the ABF. If duties or taxes are payable above AUD $1,000 threshold, the carrier or Australia Post will contact you with the assessed amount before delivery. Failure to pay will result in the parcel being returned or destroyed. We are not responsible for duties/taxes assessed by the ABF.

The standard Irish VAT rate is 23% (governed by the Value-Added Tax Consolidation Act 2010). Hair pieces, wigs, and hair extensions are typically classified at the standard 23% VAT rate. VAT applies to all imported goods from non-EU countries.

Goods valued at €150 or less are exempt from customs duty (but not VAT). Goods valued above €150 are subject to EU import duty under the EU Combined Nomenclature tariff schedule. We are not responsible for EU customs duties assessed at the Irish border.

For eligible low-value goods (≤ €150), we may participate in the EU's IOSS scheme, which allows us to collect and remit EU VAT at the point of sale so you will not face additional tax charges at the border. Where IOSS applies, this will be displayed during checkout. If IOSS does not apply, VAT will be assessed and collected by Revenue at the Irish border.

Since December 1, 2019, NZ GST of 15% applies to all goods imported into NZ regardless of value. Overseas vendors with NZ sales exceeding NZD $60,000 in any 12-month period must register with Inland Revenue (IR) and collect GST at point of sale. Where applicable, we collect NZ GST at checkout.

Goods with a total landed cost of NZD $1,000 or more are subject to a formal customs entry and may attract import duty under NZ's tariff schedule. The applicable duty rate depends on the HS tariff classification. For most personal care and fashion goods including wigs, the rate is typically 5%–10%, but verify with NZ Customs or a customs broker.

Under the Biosecurity Act 1993, all goods entering NZ are subject to potential biosecurity inspection by the Ministry for Primary Industries (MPI). Human hair products are generally low-risk and unrestricted. Synthetic fibres are also generally unrestricted. Any item made from animal materials may require additional declaration. Biosecurity clearance is separate from customs clearance and can add time to delivery.

For goods with an intrinsic value of £135 or less, overseas sellers must register for UK VAT with HMRC and charge UK VAT (standard rate: 20%) at the point of sale. We collect UK VAT at checkout for eligible orders. This means no additional tax should be due at the UK border for orders at or under the £135 threshold.

For goods valued above £135, import duty under the UK Global Tariff and UK VAT (20%) are assessed by HMRC at the UK border. The UK VAT is charged on the customs value (purchase price + shipping + duty). These charges are the responsibility of the recipient. The carrier (FedEx/UPS/DHL) will contact you with the amount due before releasing the parcel.

Northern Ireland (NI) remains in the UK customs territory but has special arrangements under the Windsor Framework (formerly the Northern Ireland Protocol). Goods sent from the US to NI are treated as imports into the UK, not the EU, for customs purposes. NI customers should expect the same UK VAT and duty rules to apply, though some product categories may have additional checks.

Under the Value Added Tax Act 1994, Schedule 8, Group 12, wigs supplied on prescription or to persons who have lost their hair as a result of a medical condition may be zero-rated for UK VAT. This zero-rating applies to suppliers, not automatically at checkout — please contact us if you believe your purchase qualifies.

Federal Consumer Protections: The FTC Act (15 U.S.C. §45) prohibits unfair or deceptive trade practices. The FTC Mail Order Rule (16 C.F.R. Part 435) entitles you to be notified of shipping delays and to cancel for a full refund if we cannot ship within 30 days (or any shorter period we stated). The Magnuson-Moss Warranty Act governs written warranties. The Fair Debt Collection Practices Act governs billing disputes.

Implied Warranties (UCC): The Uniform Commercial Code, adopted by all states, provides implied warranties of merchantability (goods are fit for ordinary use) and fitness for a particular purpose (where the seller knew your intended use). These apply regardless of any written policy.

State-Specific Protections: Many states have strong additional consumer protection laws. California's CLRA (Civil Code §1750) and Song-Beverly Consumer Warranty Act provide additional remedies including attorney's fees. New York's GBL §349 creates a private right of action for deceptive practices. Texas' DTPA provides triple damages for certain violations. Florida's FDUTPA creates a private right of action for consumers.

Chargebacks: Under the Fair Credit Billing Act (FCBA), credit card holders have the right to dispute charges for goods not received or not as described. Contact your bank or card issuer for details.

Federal Law: The Consumer Product Safety Act (S.C. 2010, c. 21) governs product safety. The Competition Act (R.S.C. 1985, c. C-34) prohibits deceptive marketing. The Electronic Commerce Protection Act (CASL) governs commercial communications. These federal laws apply across all provinces.

Ontario: The Consumer Protection Act 2002 (O. Reg. 17/05) provides 10-day cancellation rights for internet agreements and requires delivery within 30 days (or a date agreed upon). Online retailers must provide confirmation of the agreement and the consumer's right to cancel.

Quebec: Quebec's Loi sur la protection du consommateur (CQLR c P-40.1) provides one of the strongest consumer protections in Canada. Consumers have a 10-day cancellation right for distance contracts (distance contracts = online orders). The merchant must deliver within 30 days of the agreed date or offer a full refund. All communications to Quebec consumers must be available in French.

British Columbia & Alberta: BC's Business Practices and Consumer Protection Act (RSBC 2004 c. 2) and Alberta's Fair Trading Act (RSA 2000 c. F-2) both provide cancellation rights for online purchases and remedies for deceptive practices. British Columbia also requires internet agreement confirmation.

Governing Law: The Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) is the primary statute. It applies uniformly in all Australian states and territories. The ACL is enforced by the Australian Competition and Consumer Commission (ACCC) and state/territory Fair Trading offices.

Consumer Guarantees (Part 3-2 of ACL): Goods supplied to consumers come with automatic, non-excludable guarantees that the goods are: of acceptable quality; fit for the disclosed purpose; match the description given; match any sample shown; come with spare parts and repair facilities available for a reasonable time; come with express warranties honoured; and that the supplier has the right to sell them. These guarantees cannot be excluded, restricted, or modified by contract. Any clause purporting to do so is void.

Remedies: If goods fail to meet a consumer guarantee, you are entitled to a remedy. For a major failure (a failure that a reasonable person would not have bought the goods if they had known about it, or the goods are significantly different from description): you may choose a full refund, replacement, or compensation. For a minor failure: we are entitled to choose to repair, replace, or refund. We cannot simply offer a repair voucher or gift card as a remedy for a major failure.

"No Refund" Signs Are Illegal in Australia: Under the ACL, it is illegal to display a "no refund" sign or policy for goods that fail to meet a consumer guarantee. Our policy that wigs cannot be returned due to hygiene (where applicable) does not override statutory remedies for defective or misdescribed goods.

Governing Law: The Consumer Rights Act 2022 (No. 37 of 2022) is the primary statute, transposing EU Directive 2019/771 (Sale of Goods) and Directive 2019/770 (Digital Content). It is enforced by the Competition and Consumer Protection Commission (CCPC).

Statutory Conformity Guarantee: Goods must conform to the contract — they must be of the quality and description stated, fit for their intended purpose, and free from defects. You have a 2-year statutory conformity period from delivery. During the first 12 months, it is presumed that any defect existed at the time of delivery (reversed burden of proof in your favour).

14-Day Right of Withdrawal (Distance Contracts): Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013), you have the right to withdraw from a distance contract (online purchase) within 14 calendar days from the date you receive the goods, without giving any reason. If we fail to provide cancellation information, this period extends to 12 months + 14 days.

Remedies for Non-Conforming Goods: Within the first 30 days: right to reject and full refund. From 30 days to 2 years: right to repair or replacement first (your choice); if that fails, you are entitled to a price reduction or to reject the goods for a refund. We fully honour these rights regardless of where the goods were purchased.

Governing Law: The Consumer Guarantees Act 1993 (CGA) is the primary statute for goods. It is complemented by the Fair Trading Act 1986 (FTA) (which prohibits misleading conduct) and the Contract and Commercial Law Act 2017. The Commerce Commission enforces the FTA; private remedies are available for CGA breaches.

Consumer Guarantees Under the CGA: Goods must be of acceptable quality (safe, durable, free from defects, acceptable in appearance and finish, fit for purpose); fit for a particular purpose disclosed to the supplier; match their description; match any sample or demonstration model shown; have spare parts and repair facilities reasonably available; and be sold at a reasonable price where no price was agreed in advance.

Remedies Under the CGA: If goods fail a consumer guarantee, you may require us to remedy the failure (repair, replacement, or refund). For a failure that cannot be remedied or is of a substantial character: you may reject the goods and require a full refund, or keep them and obtain compensation for the difference in value. The CGA remedies cannot be excluded or limited for consumer transactions — any clause attempting to do so is unenforceable.

Fair Trading Act 1986: We are prohibited from engaging in misleading or deceptive conduct, making false representations about our products, or using unfair contract terms. Amendments effective from 2022 introduced unfair contract terms provisions (Part 2A FTA), meaning any term in our contracts that creates a significant imbalance in rights and is not reasonably necessary is void.

Governing Law: The Consumer Rights Act 2015 (CRA 2015) is the primary statute, enforced by the Competition and Markets Authority (CMA) and Trading Standards. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs) apply to all distance (online) contracts.

Goods Standards (CRA 2015, Part 1): All goods must be: of satisfactory quality (safe, durable, free from defects, acceptable appearance); fit for all purposes the goods are commonly supplied for; as described in any pre-contract description; match any sample or model shown; and installed correctly where installation was part of the contract.

Short-Term Right to Reject (30 days): Within 30 days of taking physical possession of the goods, if they fail to meet the above standards, you have the right to reject them and receive a full refund. This is an absolute right and cannot be reduced or excluded.

Repair/Replacement Rights (6 months–6 years): After 30 days but within 6 months of delivery, you are entitled to repair or replacement first (your choice of which). If repair/replacement fails, or is not possible, you are entitled to a price reduction or final right to reject (partial refund depending on use). After 6 months and up to 6 years (5 years in Scotland), you must prove the goods were non-conforming at delivery.

14-Day Cancellation Right (CCRs 2013): For online (distance) purchases, you have the right to cancel within 14 calendar days from the day you receive the goods, without giving any reason. You must inform us of your decision to cancel. We will refund all payments including basic delivery costs within 14 days of receiving the returned goods (or proof of return). Return shipping costs are your responsibility unless the goods are defective.

Pre-Contract Information Requirements (CCRs 2013): We are required to clearly provide, before you place an order, the total price of goods including taxes, delivery costs, our identity and geographic address, our complaints procedure, and information about the right to cancel. These are met by this Shipping Policy, our product pages, and our checkout process.

Planning Tips for Time-Sensitive Orders

• ✓ For US events, order at least 10–14 business days in advance; for Canadian orders, 20–25 business days
• ✓ For Australia and NZ, allow 30–40 business days for standard delivery including customs and biosecurity time
• ✓ For Ireland and the UK, allow 20–25 business days for standard delivery including EU/UK customs clearance
• ✓ Select Expedited shipping and add 5–10 business days on top for any hard international deadline
• ✓ Place orders before our 2:00 PM EST cut-off for same-day processing
• ✓ During the Nov–Jan holiday peak, add 7–10 extra business days to all estimates across all destinations

Black Friday, Cyber Monday & Holiday Season (All Countries)

During the Thanksgiving–New Year's period (approximately November through January), carrier networks globally operate at maximum capacity. International carrier services (FedEx, UPS, DHL) may impose volume restrictions and extended handling times. We strongly recommend ordering well ahead of your required delivery date during this period. We will post advance notices of expected delays on our website and may send email notifications to customers who have opted in to our communications.

🇮🇪 Ireland — 14-Day Withdrawal Right: Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013), you have the right to withdraw from your purchase within 14 calendar days from the day you receive the goods, without giving any reason. To exercise this right, contact us at info@yourhairandwig.com with your order number and a clear statement of your decision to withdraw. We will confirm receipt of your withdrawal notice. You must return the goods to us within 14 days of notifying us, in their original condition and packaging. We will reimburse all payments received from you, including the standard delivery charge, within 14 days of receiving the returned goods.

🇬🇧 United Kingdom — 14-Day Cancellation Right: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days from the day after you receive the goods. To exercise this right, contact us within the 14-day window with your order number and a statement of cancellation. You must return the goods within 14 days of cancelling. We will refund the purchase price and standard delivery cost within 14 days of receiving the returned goods. You are responsible for return shipping costs unless the goods are defective. We will not impose any penalties for exercising your right to cancel.

🇳🇿 New Zealand — CGA Remedy Rights: The Consumer Guarantees Act 1993 does not provide a standalone cooling-off right for change of mind. However, if goods fail a consumer guarantee (e.g., are not of acceptable quality or do not match their description), you have the right to require remedy — repair, replacement, or refund — at your option if the failure is of a substantial character. Contact us promptly upon discovering any failure. We encourage NZ customers to inspect their goods upon delivery and report any concerns within 48 hours.

🇨🇦 Quebec, Ontario & BC — Distance Contract Cancellation: Quebec consumers have a 10-day cancellation right for distance contracts (online purchases) under the Loi sur la protection du consommateur. Ontario consumers have similar rights under the Consumer Protection Act 2002 for internet agreements. BC consumers have cancellation rights under the Business Practices and Consumer Protection Act. If you are a Canadian consumer wishing to exercise these statutory cancellation rights, contact us within the applicable period and we will process your cancellation and refund promptly.

This Shipping Policy works alongside our full set of store policies:

• Refund & Return Policy — Returns, exchanges, refund timelines
• Terms of Service — Conditions governing all purchases
• Privacy Policy — How we handle your personal data
• Billing & Payment Policy — Payment methods and billing
• Frequently Asked Questions — Common shipping and order questions

Questions About Your Shipment?

If anything in this Shipping Policy is unclear, contact our team at info@yourhairandwig.com or call +1 561-810-0428. We are available Monday through Saturday, 9:00 AM to 6:00 PM Eastern Standard Time, and aim to respond to all email inquiries within one business day. International customers are also welcome to contact us by email at any time.