Counterfeit & Authenticity Policy
Counterfeit & Authenticity Policy
How we keep every wig, lace front, hair care formula, and styling tool in our catalog genuine — built on verified sourcing, honest trademark use, and zero tolerance for counterfeit goods, under United States and Canadian law.
What This Policy Covers
At Your Hair And Wig, authenticity is not a marketing claim — it is an operating requirement we apply before any product reaches yourhairandwig.com. This policy explains what we mean by "counterfeit" and "non-genuine," the standards we hold every supplier to, and the United States and Canadian laws that shape those standards.
Our catalog includes human hair and synthetic wigs, lace fronts, weaves, and extensions, alongside hair care formulas, styling tools, and accessories manufactured by a range of third-party brands. Whether an item is one of our own curated listings or a recognized manufacturer's product, the same authenticity standard applies without exception, and no listing is permitted to imply it is something it is not.
We ship exclusively to the United States and Canada, and this policy is written to reflect the consumer-protection and intellectual-property frameworks of both countries. If a customer, supplier, or brand owner ever has reason to question whether a listed product is genuine, we want to hear about it directly — contact our team at any time.
Governing Laws & Regulations
This policy is informed by, and kept current with, the following primary authorities:
- Lanham Act, including §32 and §43(a) (15 U.S.C. §§ 1114, 1125)
- Stop Counterfeiting in Manufactured Goods Act (18 U.S.C. § 2320)
- Tariff Act of 1930, § 526 (19 U.S.C. § 1526) & 19 C.F.R. Part 133
- FTC Act § 5 (15 U.S.C. § 45)
- Canada Trade-marks Act (R.S.C. 1985, c. T-13), as amended by the Combating Counterfeit Products Act (S.C. 2014, c. 32)
- Canada Copyright Act (R.S.C. 1985, c. C-42)
- Canada Competition Act (R.S.C. 1985, c. C-34), ss. 52 & 74.01
What Authenticity Means at Your Hair And Wig
These nine commitments govern every product we add to our catalog, every supplier we work with, and every claim we publish on a product page. They apply equally to our own curated listings and to the third-party manufacturer brands we carry.
Zero Tolerance for Counterfeit Goods
We do not list, stock, or ship any product bearing a trademark or logo that is identical to, or substantially indistinguishable from, a brand it does not genuinely come from. A counterfeit item — regardless of how it is described — is removed the moment it is identified, and the supplying source is reviewed.
Verified Supplier & Manufacturer Relationships
Every supplier in our sourcing network is reviewed for business legitimacy — including basic incorporation and contact verification, manufacturing or distribution documentation, and confirmation that they are entitled to sell the specific products they offer — before a single item from that supplier is listed.
Genuine Third-Party Branded Products
Our hair care, styling tool, and treatment categories include products manufactured by independent third-party brands. We purchase this inventory through channels that connect back to the manufacturer or an authorized distributor, and we do not knowingly source "branded" goods from sellers offering pricing or terms typical of unauthorized or counterfeit supply.
Human Hair Origin & Provenance Standards
For human hair wigs, lace fronts, weaves, and extensions, we require supplier documentation describing how the hair was collected and processed before we publish claims such as "Remy hair" or "virgin hair" on a listing. Unsubstantiated provenance claims are not permitted on our site.
No Counterfeit-Indicating Language
We do not publish listings that use words like "replica," "knockoff," "dupe," "inspired by [Brand]," "clone," "faux," or "mirror image" to describe an item in relation to a trademarked product. Language of this kind signals an imitation product and has no place in our catalog.
Truthful Trademark References Only
When a product page references a manufacturer's brand name — for example, to identify which company actually made a styling tool or hair care formula — that reference is for accurate identification only. We do not use a brand name to imply sponsorship, certification, or an official partnership that does not exist.
Packaging & Label Integrity
Products must arrive in packaging that accurately reflects their true manufacturer. We do not sell items that have been repackaged, relabeled, or altered to imitate the trade dress of a different brand than the one that actually produced the item inside.
Customer Authenticity Assurance
If a customer ever believes a delivered item is not genuine, we investigate the specific order and supplier source promptly and work toward a fair resolution under our Refund Policy. We do not require a customer to prove a negative to be taken seriously.
Ongoing Sourcing Risk Monitoring
We periodically reassess our supplier relationships. Any supplier later found to be a source of suspected counterfeit, unauthorized, or misrepresented goods is removed from our sourcing network, and every item connected to that supplier is delisted while we investigate.
How We Verify a Product Before It's Listed
Authenticity is checked at more than one point in our process — before a supplier is onboarded, before a product is listed, after inventory arrives, and continuously afterward as concerns are raised.
Pre-Onboarding Supplier Review
Before we accept a new supplier or product line, we review the supplier's business registration, manufacturing or distribution agreements, and — where a brand name is involved — any documentation showing they are authorized to sell that brand's products. Suppliers who cannot provide this are not added to our network.
Product Documentation Review
Before any specific claim is published — a human hair fiber claim, a brand-name reference, or a country-of-manufacture statement — we ask the responsible supplier for the documentation that backs it up. Claims without adequate substantiation are removed from the listing rather than published as-is.
Spot-Check Quality & Authenticity Audits
We periodically inspect received inventory against the manufacturer's reference specifications — packaging, printed branding, batch or lot markings, and material composition where relevant — before that inventory is made available for sale.
Customer & Rights-Holder Feedback Loop
Every authenticity concern raised by a customer, a trademark owner, or a copyright owner is treated as a trigger for renewed review. A confirmed issue results in immediate delisting of the affected product and a fresh review of the supplier that provided it.
How We Use Brand Names & Trademarks on Our Site
Many of the products in our catalog — including hair care formulas, styling tools, and treatment serums — are manufactured by independent third-party brands rather than by Your Hair And Wig itself. When a brand name appears on one of these listings, it is there for one reason only: to accurately identify the company that actually manufactured that specific item, so customers know exactly what they are purchasing.
We do not use a manufacturer's name or logo to suggest that a different, unrelated product was made by that brand, and we do not use trademarked terms in a listing title or description in a way likely to confuse a customer about who actually produced the item.
Unless a written authorization, distribution agreement, or partnership genuinely exists with a brand, we do not describe ourselves as its "official," "certified," or "authorized" reseller, and we do not imply that a brand has reviewed, endorsed, or partnered with Your Hair And Wig. Where no such relationship exists, our listings describe the product factually, by what it is and what it does, without borrowing implied credibility from a brand relationship we do not have.
What We Will Never Claim
- "Official" or "certified" reseller status for a brand we have no written agreement with
- Endorsement, sponsorship, or partnership with a brand that has not granted one
- Use of a brand name in a title to drive traffic to a different, unrelated product
- Decorative use of a trademarked logo on a listing where no rights to do so exist
If You Are a Trademark or Copyright Owner
If you believe one of our listings misuses your registered mark or copyrighted material, see "Reporting a Counterfeit or Authenticity Concern" below for exactly what to send us and how quickly we respond.
Human Hair Authenticity: What Our Claims Mean and How We Back Them Up
Hair-sourcing terminology carries real weight with customers, and both the FTC Act and Canada's Competition Act treat unsubstantiated origin or composition claims as a form of deceptive representation. We hold our human hair listings to a documentation-first standard: a claim is only published once the supplier has provided the basis for it.
The table to the right shows the terms most commonly used across our wig, lace front, weave, and extension listings, what each term means in plain language, and the type of supplier documentation we require before that term is allowed to appear on a product page.
If a customer ever receives a unit that does not match its listed fiber type or provenance claim, this is treated as a confirmed authenticity issue, not a styling preference dispute, and is resolved accordingly under our Refund Policy.
| Claim We Use | What It Means | How We Substantiate It |
|---|---|---|
| 100% Human Hair | No synthetic fiber is blended into the unit; every strand is human hair. | Supplier composition certificate on file |
| Remy Hair | Cuticles remain intact and aligned root-to-tip in one direction, reducing tangling. | Supplier processing documentation |
| Virgin Hair | Not chemically permed, relaxed, or color-treated before collection from the donor. | Written supplier sourcing attestation |
| Synthetic / Kanekalon Fiber | Man-made fiber, never marketed or priced as human hair. | Fiber type disclosed on every listing |
| Blended Human/Synthetic | A defined mix of human hair and synthetic fiber in a single unit. | Approximate blend ratio stated in the listing |
| Texture Naming (e.g., Brazilian, Peruvian) | An industry-standard curl-pattern and texture classification — not a literal claim about the donor's home country unless stated separately. | True country of manufacture disclosed on the label |
A Note on Texture-Style Names
Terms like "Brazilian," "Peruvian," "Malaysian," or "Indian" appear widely across the hair industry as shorthand for a curl pattern and texture profile, not as a guarantee of where the donor hair was harvested. We use these terms only in that conventional, descriptive sense, and we separately disclose the true country of manufacture or processing on every applicable listing, consistent with US (19 U.S.C. § 1304) and Canadian (Textile Labelling Act, R.S.C. 1985, c. T-10) origin-marking requirements.
US & Canadian Legal Framework
Because we ship to both the United States and Canada, our counterfeit-prevention practices are designed to satisfy both federal systems. Here is the legal foundation behind our authenticity standards in each country.
- Lanham Act §32 & §43(a) (15 U.S.C. §§ 1114, 1125): Creates civil liability for trademark infringement and for false or misleading designations of origin or sponsorship in commerce.
- 18 U.S.C. § 2320 (Stop Counterfeiting in Manufactured Goods Act, 2006): Makes it a federal crime to knowingly traffic in goods, labels, or packaging bearing a counterfeit mark, with penalties of up to $2,000,000 and 10 years' imprisonment for a first individual offense.
- Tariff Act of 1930, § 526 (19 U.S.C. § 1526) & 19 C.F.R. Part 133: Authorizes U.S. Customs and Border Protection to detain, seize, and forfeit imported merchandise bearing a counterfeit mark recorded with CBP.
- FTC Act § 5 (15 U.S.C. § 45): Prohibits unfair or deceptive acts, including false claims of authenticity, brand affiliation, or certified-reseller status.
- Textile Fiber Products Identification Act & Hair Fiber Products Labeling provisions (15 U.S.C. §§ 70–70k; 16 C.F.R. Part 257): Require truthful, substantiated fiber-content disclosure on wigs, weaves, and extensions.
- 19 U.S.C. § 1304: Requires country-of-origin marking on imported articles, including hair products and packaged accessories.
- Trade-marks Act (R.S.C. 1985, c. T-13): Provides civil and criminal remedies for dealing in counterfeit trademark goods, including the offence and penalty provisions added by the Combating Counterfeit Products Act.
- Combating Counterfeit Products Act (S.C. 2014, c. 32): Amended the Trade-marks Act and Copyright Act to add new civil and criminal remedies and new border-detention measures for counterfeit and pirated goods.
- Customs Act (R.S.C. 1985, c. 1 (2nd Supp.)), s. 101: Gives the Canada Border Services Agency authority to detain shipments suspected of bearing counterfeit trademarks or pirated copyrighted works.
- Trade-marks Act s. 51.06 & Copyright Act s. 44.02: Allow a rights holder to file a Request for Assistance (RFA) with the CBSA so that suspected counterfeit shipments can be flagged and reported to them.
- Competition Act (R.S.C. 1985, c. C-34), ss. 52 & 74.01: Prohibits false or misleading representations about a product's authenticity, origin, or brand affiliation, whether pursued criminally or civilly.
- Textile Labelling Act (R.S.C. 1985, c. T-10): Requires fiber content and country-of-origin disclosure, in English and French, on textile products including wigs, weaves, and scarves shipped to Canada.
Reporting a Counterfeit or Authenticity Concern
If you believe a product on our site is not genuine, misuses a brand name, or makes an unsubstantiated provenance claim, please tell us. We investigate every report, whether it comes from a customer, a supplier, or a rights holder.
Identify the Listing
Note the exact product name, the URL of the listing on our website, and the specific claim, trademark, or packaging detail you believe may be problematic.
Submit Your Report
Complete the form below or email us directly at info@yourhairandwig.com with your findings. Include as much detail as possible.
We Investigate & Act
We acknowledge reports within 24–48 hours and aim to complete our investigation within 2–3 business days. Confirmed issues result in immediate delisting.
If You Are a Trademark or Copyright Owner
To help us act on your report as quickly as possible, please include the following in your email to info@yourhairandwig.com rather than the general form above:
- Identification of your registered trademark or copyrighted work, including registration number if available
- The exact URL(s) of the listing(s) you believe are infringing
- Your contact information and your relationship to the rights holder (owner, counsel, or authorized agent)
- A statement, made in good faith, that the use is unauthorized, and a statement that the information provided is accurate
How We Enforce This Policy
This policy is not aspirational — it is actively enforced through the following measures, applied on an ongoing basis at Your Hair And Wig:
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Pre-Listing Brand & Supplier Verification
Every new supplier and every new product line is reviewed against this policy before going live. Sourcing documentation, brand authorization records, and hair provenance claims are checked before any listing is published.
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Ongoing Supplier & Inventory Audits
We periodically re-screen existing suppliers and spot-check received inventory against manufacturer specifications. A supplier found to be a source of counterfeit or unauthorized goods is removed from our network immediately.
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Customer & Rights-Holder Report Response
Every concern submitted via our reporting form or sent to info@yourhairandwig.com is logged, acknowledged within 24–48 hours, and investigated. We confirm the outcome to the reporting party by email where contact information is provided.
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Annual Policy Review
This policy is reviewed at least once per year and updated whenever US federal or Canadian regulations affecting counterfeit goods, trademarks, or hair-product labeling change. The effective date at the bottom of this page reflects the most recent update.
Where to Report to Authorities
If you believe counterfeit goods are entering the United States or Canada through any channel — not limited to our store — you may also contact the following authorities directly:
- US National IPR Coordination Center: iprcenter.gov — import-stage counterfeit reporting
- CBP e-Allegations: eallegations.cbp.gov — report suspected trade violations
- CBSA Combatting Counterfeit Products: cbsa-asfc.gc.ca IPR program — Canadian border enforcement
- FTC Consumer Reporting: reportfraud.ftc.gov — deceptive practices & fraud
Policy Changes
This policy may be updated as regulations evolve or as our product catalog changes. Updates take effect on the date shown in the "Last Updated" notice at the bottom of this page. We encourage customers and rights holders to review this page periodically. For questions about a specific update, email info@yourhairandwig.com.
Contact Your Hair And Wig
Questions about this policy, a specific product listing, or anything else on our site? Our team is here to help during business hours.
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Business Address1501 Corporate Dr, Suite 100 #1047
Boynton Beach, Florida 33426
United States -
Phone+1 (561) 810-0428
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Live ChatAvailable on our website during business hours
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Business HoursMonday – Saturday: 9:00 AM – 6:00 PM
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Shop With Confidence
Every product on our site meets the standards outlined in this policy — verified suppliers, honest trademark use, and substantiated hair-sourcing claims. From wigs and lace fronts to hair care essentials and styling tools.
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